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Technical Support Engineer
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
About
Respond to and resolve technical support tickets within defined SLAs. Diagnose and troubleshoot complex issues related to workload automation and system integrations. Analyze, validate, transform, and reconcile environmental data during migration. Ensure accuracy and integrity even when source and target platforms had partial compatibility. Perform root cause analysis and implement preventive measures to reduce recurring incidents. Collaborate with development teams to escalate and resolve bugs or system defects. Participate in the on-call rotation to provide support for critical incidents. Create and maintain scripts (PowerShell, Bash, Python) to automate routine tasks and improve efficiency. Document solutions and contribute to the internal knowledge base for future reference. Monitor system performance and proactively identify potential issues. May assist with minimal solution engineering or product demos on an ad-hoc basis (limited time commitment). Provide clear and professional communication with clients during issue resolution. Requirements:
4+ years experience in a technical support position, interacting directly with both customers and engineering teams. Strong diagnostic and troubleshooting skills in enterprise environments. Experience with data migrations Proficiency in scripting languages: PowerShell, Bash, and Python. Solid understanding of Windows and Linux operating systems. Experience with SQL for data queries and troubleshooting. Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools. Excellent communication skills for explaining technical concepts to non-technical stakeholders. Ability to work under pressure and prioritize multiple incidents effectively. Benefits:
100% remote work environment with colleagues around the globe Competitive benefits 401k program and employer match Flexible PTO Paid Holidays
Languages
- English
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