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Area VP, Customer Success
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
About
Building, leading, and developing a high-performing team of Customer Success leaders across the Americas Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team Ensuring the Americas CS organization is designed to prioritize adoption and value realization Acting as the senior CS partner to Sales leadership in the region Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption Requirements:
8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles 3+ years leading leaders in a high-growth B2B SaaS or cybersecurity company Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets Benefits:
Health insurance 401(k) Flexible work arrangements Professional development Paid time off
Languages
- English
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