Customer Service Representativeremoterocketship • New York, New York, United States
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Customer Service Representative
remoterocketship
- New York, New York, United States
- New York, New York, United States
About
Efficiently and accurately processing orders Executing defined policies and procedures Advising customers of any changes or impact to their expectations Managing all customer orders as assigned in a fast-paced, remote work environment Order entry Order Confirmation Logistics Coordination Invoice Block Resolution Customer Complaint Management Support Month End Close Group mailbox management Primary Support for Inbound Phone Calls Account Management Perform Other Duties as Assigned Requirements:
Associate’s degree in business or related field; Bachelor’s Degree preferred 2+ years of progressive experience in administrative services and account management Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel Ability to learn ERP Databases, particularly order processing and invoicing Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders Professional telephone and email etiquette, with an outgoing personality Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment Demonstrated experience contributing within a team of professionals to deliver set targets Benefits:
Excellent Healthcare Benefits – medical, vision, dental 401K with company matching Paid Time Off + Paid Holidays Disability plans and Life / AD&D Employee Assistance Program
Languages
- English
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