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Customer Service Rep
remoterocketship
- Spring Hill, Florida, United States
- Spring Hill, Florida, United States
About
Assist student loan borrowers with account inquiries, repayment options, and application processes Handle inbound and outbound calls in a fast-paced, high-volume contact center environment Provide accurate, professional, and empathetic customer support Ensure compliance with federal regulations, company policies, and data security standards Meet key performance indicators and quality assurance standards Requirements:
U.S. Citizenship High School diploma or GED 6+ months of customer service in a business, non-retail environment or call center experience 6+ months of computer experience in a business setting Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) Must live within 75 miles of Hendersonville, TN Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed) Not in default on federal student loans Demonstrated financial responsibility No felony convictions within the past 7 years Misdemeanor convictions within the past 7 years may impact eligibility No non-medical collections totaling $7,500 or more Benefits:
Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums Work-from-home flexibility with structured support and training Opportunities for growth within a mission-driven organization
Languages
- English
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