Senior IT Systems Engineer II – AI Native
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
About
Serve as the senior technical escalation point for the Help Desk on identity, SaaS, MDM, and authentication issues that exceed Tier 2 — owning resolution and feeding fixes back into platform configuration. Act as the subject matter expert on Okta and our broader identity stack (user directories, SCIM provisioning, SSO integrations, group rules, authentication policies), and partner with departments to onboard new SaaS platforms cleanly. Design, configure, and maintain Life360’s SaaS estate — Okta, Google Workspace, Slack, Zoom, Iru (formerly Kandji), Intune, Atlassian, GitHub, and AWS — with a focus on integration, governance, and lifecycle. Evaluate, deploy, and govern AI-powered tools across the organization, and build AI-assisted workflows (including MCP integrations) that accelerate troubleshooting, audit investigations, and cross-platform operations. Partner closely with the team’s automation and infrastructure specialists, contributing low-code automations and scripts (PowerShell, Python, JavaScript) where they accelerate the team. Define and refine IT processes and policies — including identity lifecycle, access governance, and tool-selection criteria — so they scale as the company grows. Maintain clear, current technical documentation and SOPs for critical workflows; mentor junior team members and act as a bridge across IT functions. Participate in on-call rotations. Requirements:
Demonstrated experience as a senior IT systems / SaaS platform engineer in a fast-moving, distributed environment, with deep hands-on Okta administration (SSO, SCIM, group rules, authentication policies); Okta Certified Administrator or higher strongly preferred. Demonstrable experience administering and integrating Google Workspace, Slack, Zoom, Atlassian, GitHub, and AWS, plus MDM platforms (Iru — formerly Kandji — and Intune). Comfortable working with/within IaC frameworks like Terraform Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VLAN, VPN), Zero Trust principles, and CIS-style hardening standards. Hands-on experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate IT operations, documentation, scripting, and investigations — plus familiarity with AI governance, acceptable-use policies, and enterprise AI deployment patterns. Proficiency in at least one scripting language (PowerShell, Python, or JavaScript) and comfort with low-code automation tooling. Proven ability to evaluate emerging platforms quickly, assess security posture, and make practical build-vs-buy recommendations. Excellent written and verbal communication; able to produce documentation and training materials that other engineers can pick up and run with. Benefits:
Competitive pay and benefits Medical, dental, vision, life and disability insurance plans (100% paid for employees) 401(k) plan with company matching program Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being Flexible PTO, 13 company-wide days off throughout the year Winter and Summer Weeklong Synchronized Company Shutdowns Learning & Development programs Equipment, tools, and reimbursement support for a productive remote environment Free Life360 Platinum Membership for your preferred circle Free Tile Products
Languages
- English
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