Customer Operations Manager

IrishJobs

Galway, Galway, Ireland

Galway, Galway, Ireland

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About

I am currently seeking an experienced Customer Operations Manager to join a growing and well-established business based in Tuam, Co. Galway. This is an excellent opportunity for a commercially minded and proactive professional to lead the internal after-sales administration function, ensuring exceptional service delivery to a distributor network while driving operational efficiency, process improvement, and strong cross-functional collaboration. This role would suit someone with experience in customer operations, after-sales support, administration leadership, commercial support, or account management within a fast-paced business environment. Key Responsibilities Lead the day-to-day running of the after-sales administration function, ensuring efficient workflows and high service standards. Build and maintain strong relationships with distributors and internal stakeholders, resolving queries and issues in a timely and professional manner. Oversee warranty claim administration, coordinating with technical teams to ensure efficient resolution. Manage credit/rebill requests, shipment discrepancies, proof of delivery queries, and general after-sales support activities. Partner with Finance to support distributor account management, including credit control, aged debt monitoring, and account issue resolution. Support distributor onboarding and training, ensuring effective use of systems and internal processes. Review and improve internal procedures, documentation, and workflows to enhance efficiency and customer experience. Monitor service performance, team output, and customer feedback, implementing continuous improvements where required. Collaborate closely with Sales, Finance, Operations, and Technical teams to support wider business objectives. Ensure compliance with internal procedures, service standards, and Health & Safety requirements. Skills & Experience Degree qualification in Business, Administration, or a related discipline. Minimum 2 years' experience in after-sales support, customer operations, administration, account management, or a similar business support role. Experience leading, supporting, or coordinating teams within a fast-paced environment. Strong commercial awareness, ideally within a B2B manufacturing, distribution, or product-led environment. Experience in credit control, customer account support, or distributor account management. Proactive problem-solving skills with a continuous improvement mindset. Strong systems knowledge, including MS Office, particularly Excel. Why Apply? This is an excellent opportunity to join a growing business where you can make a real impact by improving processes, strengthening customer relationships, and supporting operational excellence in a key business function. Clionadh Morrissey Skills: Operations Leadership Commercial

TLNT1_IJ

Galway, Galway, Ireland

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English

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