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Application SupportIrishJobs • Dublin, Dublin, Ireland
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IrishJobs

Application Support

IrishJobs
  • IE
    Dublin, Dublin, Ireland
  • IE
    Dublin, Dublin, Ireland
Apply Now

About

Our client is seeking an experiencedApplication Support / Service Desk professional to join their IT operations team. This role is ideal for someone with a solid service desk background who also has experience supporting and configuring applications within a Microsoft cloud environment. Youll play a key role in providing reliable technical support, resolving application and system issues, and working closely with stakeholders and third-party vendors to ensure high service levels. Key Responsibilities Provide 2nd line application and service desk support for business-critical systems Diagnose, troubleshoot, and resolve software, application, and system-related issues Log, track, and manage incidents, service requests, and problems using ITSM tools Operate in line withITIL frameworks and best practices (incident, problem, change, and request management) Support and administer Microsoft technologies including: SharePoint Exchange Online Microsoft 365 Azure Entra ID (Azure AD) Assist with application configuration, access management, and user lifecycle processes Engage effectively with internal stakeholders to understand requirements and provide clear updates Work with external vendors to resolve escalated issues and manage third-party services Maintain documentation, procedures, and knowledge base articles Key Skills & Experience 23+ years experience in a Service Desk / Help Desk or Application Support role Strong understanding ofITIL frameworks and ITSM best practices (essential) Hands-on experience with ITSM tools (e.g. ServiceNow, Jira Service Management, Freshservice, etc.) Proven ability to diagnose and resolve application and system issues Experience supporting Microsoft 365 environments, including SharePoint and Exchange Online Exposure to Azure and Entra ID administration is highly desirable Excellent verbal and written communication skills Strong stakeholder engagement and relationship management abilities Experience engaging with third-party vendors and support partners IT qualification or equivalent practical experience in a technical support role

TLNT1_IJ

  • Dublin, Dublin, Ireland

Languages

  • English
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