BOX OFFICE AGENT

Medieval Times is looking for Cashiers/Box Office Agents who are responsible for maintaining outstanding customer service by welcoming guests to the Castle, processing ticket sales and reservations, and assisting guests with retail purchases.

• Provides our guests with a high level of customer service and care
• Welcomes guests to the Castle and processes their existing or new ticket reservations
• Receives payment for new ticket sales
• Issues receipts, refunds, credits or change due to guests as needed
• Maintains awareness of all admissions prices and packages as well as all promotions and advertisements
• Resolves guest issues and communicates to management as needed
• Maintains orderly appearance of work area and keeps supplies stocked
• Performs additional duties as assigned

• Excellent customer service skills
• Ability to use a computer to find, add, or adjust ticket reservations
• Ability to count money and make change
• Ability to deal with unpleasant or discourteous guests on occasion
• Ability to communicate with Team Members and guests
• Physical ability to stand and/or sit for extended periods
• Physical ability to lift up to 10 lbs.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed

• High School diploma or equivalent
• 1-2 cashier, retail, or customer service experience

EOE, drug-free environment.