CASHIER

divh2Cashier/Front of House Representative/h2pA cashier directly supports all Zaxbys managers and team members and actively personifies the Zaxbys mission statement, core values, and company culture. A cashier performs FOH activities with the goal of creating an excellent guest experience. A cashier is dedicated to respectfully providing excellent customer service with a positive attitude and a willingness to learn in a teamwork environment. Work includes maintaining the highest service standards when greeting guests, taking orders, answering any menu questions, exchanging money, rechecking and expediting orders, and presenting correct orders to customers. Additionally, a cashier is accountable for the accuracy for all monetary transactions at their workstation throughout a shift. A FOH representative constantly monitors the cleanliness of all FOH areas, yet clearly understands the jobs priorities and always puts the customers direct needs first. A cashier communicates well with all employees and is responsive to management supervision and objective feedback./ppJob Activities:/pulliGoes above and beyond the customers expectations to satisfy their dining experience with a friendly and courteous attitude as to promote future experiences at a Zaxbys restaurant./liliGreets every guest with a smile and is promptly positioned and attentive to take guests order./liliKnows every item served by Zaxbys and able to provide clear and appealing descriptions of each item at any customers request./liliUnderstands the Micros point of sale system(POS) and able to take customers orders quickly at the register, drive-thru, and call-in stations./liliAnswers all incoming phone calls and assists any caller in the manner required./liliManages the Micros POS and exchanges proper amounts of money with guests./liliExamines every item prepared by kitchen, guarantees correct food orders, and quickly expedites orders that are properly presented and of high quality./liliPrepares any food items needed that include tea, lemon slices, croutons, cookies, brownies, and slaw./liliKeeps all cashier and drink counters fully stocked in the FOH work area./liliPerforms maintenance and cleaning duties such as tray/dish washing and trash disposal./li/ulpEquipment Utilized:/pulliConscious of safe usage/storage of all hazardous chemicals used to clean FOH/dining room./liliSafely uses all food preparation equipment including knives, peelers, lettuce choppers, tomato and lemon slices, tea urns, bake oven, and any other potentially hazardous objects./liliKnows proper usage of drive-thru and call-in systems equipment./liliUnderstands micros ordering system and how to correctly process customer orders./li/ulpGeneral Qualifications Requirements:/pulliExemplifies honesty and integrity thru actions and demonstrates a clear alignment with the Zaxbys mission statement, core values, and company culture to encourage the growth of others, and the building of meaningful relationships./liliMust exhibit exceptional customer service, communication, and interpersonal skills to effectively assist all customers and employees with a positive attitude./liliCan work in a fast-paced environment and willingly helps team members at any time./liliAble to interact with 3-5 team members and contribute to a positive team-based environment./liliWilling to listen, and continuously practice correct FOH procedures./liliPunctual, dependable, and with reliable transportation for completing each assigned shift./liliUnderstands Zaxbys safety policies and procedures including necessary MSDS information./liliMust have basic math skills required to accurately manage the Micros POS and to account for all guest transactions to be verified at the end of shift./liliMust be able lift 50 pounds and stand for extended periods of time./li/ul/div