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Information Technology Technician
Commonwealth of Pennsylvania
- United States
- United States
About
$51,971.00 - $79,062.00 Annually Location
Dauphin County, PA Job Type
Civil Service Permanent Full-Time Job Number
CS-2026-49084-01510 Department
Liquor Control Board Division
LC Serv and Supp Div Opening Date
05/07/2026 Closing Date
5/20/2026 11:59 PM Eastern Job Code
01510 Position Number
00122514 Union
AFSCME Bargaining Unit
A4 Pay Group
ST06 Bureau / Division Code
268956 Bureau / Division
Bureau of Enterprise Infrastructure and Operations/Services and Support Division Worksite Address
6345 Flank Drive City
Harrisburg, Pennsylvania Zip Code
17112 Contact Name
Jennifer Mills Contact Phone
717.307.2021 Contact Email
jennmills@pa.gov THE POSITION
The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Technician in the Bureau of Enterprise Infrastructure and Operations, Services and Support Division. In this role you will be responsible for providing internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Service Desk Team, which services an organization that generates $2.5 billion dollars in wine and liquor sales via more than 600 Fine Wine & Good Spirits retail store locations throughout the Commonwealth of Pennsylvania. Apply with us today! DESCRIPTION OF WORK
This position will work in a team structure within Information Technology Services (ITS) and coordinate closely with other ITS divisions as well as other agency departmental offices to ensure that work completed is performed in accordance with procedural requirements. This is a 1st level technical support position which provides support based on established troubleshooting workflows and common problem resolutions. The PLCB Service Desk is the single point of contact for service and support requests dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. The PLCB Service Desk's client population includes more than 2,000 PCs with all related software, over 1,200 POS systems with related inventory management web-based applications, network printers, and networking equipment. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 3:00 PM to 11:00 PM, Monday - Friday, with a 30-minute lunch. This position may require an alternate work schedule. Telework:
You may have the opportunity to work from home (telework) part-time. With the exception of reporting to the Flank Drive Building four days per month, and as operational needs dictate. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters 6345 Flank Drive in Harrisburg. Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
or Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance;
or One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field;
or An associate degree in an IT field;
or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis. How to Apply: Resumes, cover letters, and similar documents will
not
be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility Required
Preferred
Job Industries
Other
Languages
- English
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