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Technical Account Manager
remoterocketship
- New York, New York, United States
- New York, New York, United States
About
Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle Recommend integration strategies and automation opportunities that drive alignment, speed, and business value Provide guidance on embedding Miro into the customer’s existing systems and ways of working Monitor platform health, engagement, usage patterns, and feature adoption Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities Equip internal champions with strategies to scale adoption across departments, regions, and teams Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale Navigate organizational change to help Miro become a strategic pillar in innovation initiatives Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI Provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities Requirements:
5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems Proven ability to lead workflow optimization, platform adoption, and change management initiatives Expertise in platform analytics to drive data-informed decisions and continuous improvement Skilled at facilitating executive-level discussions and cross-functional workshops Familiarity with collaboration tooling and product/service development workflows is a plus Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity Willing to travel to customer sites up to 25% Benefits:
Global benefits package including equity Wellbeing benefit WFH equipment allowance Annual Learning & Development stipend
Languages
- English
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