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About
Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal Ensures issues are communicated to customers in a timely and effective manner Regularly review reporting from our various tools and applications Analyze data to identify trends and opportunities for service improvement Requirements:
Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field At least 6 months of Information Technology work experience Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) Benefits:
Health insurance 401(k) matching Flexible work hours Paid time off Professional development opportunities
Languages
- English
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