Manager, Solutions Architecture – Five9 CCaaSremoterocketship • New York, New York, United States
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Manager, Solutions Architecture – Five9 CCaaS
remoterocketship
- New York, New York, United States
- New York, New York, United States
About
Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements Create detailed solution architectures and technical documentation for complex customer environments Requirements:
4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies Strong understanding of Five9, and cloud contact center technologies Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations Bachelor's degree in Computer Science, Information Technology, or related field Benefits:
Flexible work arrangements Professional development opportunities
Languages
- English
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