Medical Assistant

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant (MA) for our Gloucester Family Health Center. Reporting to the Clinical Nurse Manager, the Medical Assistant is responsible for assisting providers (physicians, NP, Behavioral health, and nurses) with patient visits, including administrative, clinical, and laboratory duties. The MA is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically, and culturally diverse, so being culturally competent is required.

North Shore Community Health's mission is to build healthy communities by providing exceptional care to all.

Healthy People | Vibrant Communities

North Shore Community Health values:

• Accountability
• Integrity
• Empathy
• Courage
• Respect
• Commitment

Essential Functions:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol, including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated and sets up procedures listed under the MA competency checklist.
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge, and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary
• Answers phone or EMR messages when needed. Contact patients via letter, telephone, or patient portal and schedule patients as required.
• HIPAA: Maintains integrity and completeness of medical records and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission as assigned
• Completion of NSCH-required Compliance Training before the deadline

Requirements:

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England's Coastal charm just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.