Retail Associate

The Retail Associate at RWB Thrift performs multiple tasks and processes associated with thrift operations, demanding attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Retail Associates may be assigned to different areas within the sales floor and take pride in maintaining an orderly and clean store amidst the ever-changing inventory. Key duties include organizing clothing racks, promptly picking up items from the floor, returning products to their designated locations, addressing spills, removing potential safety hazards, and occasionally assisting customers with items behind the register area to enhance the shopping experience.

Key responsibilities include greeting and assisting customers, maintaining organization and color order on the sales floor, ensuring the return of products to their designated locations, removing potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage, organizing and upholding assigned departments to organizational standards, prioritizing attention to detail, accuracy, and timeliness in tasks, adhering to safety procedures and guidelines, fulfilling other duties as assigned by the leadership team, and ensuring compliance with all company policies and procedures.

Qualifications include a high school diploma or GED preferred, and previous thrift, retail, warehouse, or customer-facing experience is preferred, but not required.

Physical requirements include the ability to safely and effectively perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical strength, endurance, manual dexterity, fine motor skills, balance and agility, visual acuity, footwear, and repetitive tasks are also required.

The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role. The work environment is noisy due to the bustling activity on the sales floor and the production area. The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Other requirements include dependability, integrity, humility, customer focus, composure, adaptability, attention to detail, inclusion, team player, informal communication, resilience, and professionalism.