Assistant to Supervisor

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement:       

The job incumbent assists the Supervisor in managing the shift, an area and/or a department within the Customer Service Center (CSC).  Also monitors and engages employee safety within the CSC

• Assists Supervise daily area / department activities in the CSC
• Conduct daily work group meetings
• Assist with the scheduling and control of employees to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide and motivate employees
• Participates in coaching and performance discussions with Supervisor

• A successful record of performance which demonstrates leadership and initiative, and the ability to be a change agent
• Strong interpersonal skills
• Ability to problem-solve and act as a coach/consultant for employee issues.
• Ability to lead through teamwork and team building
• Computer literate