About
Act as a trusted analytical partner to SSC operations leadership, proactively understanding their evolving priorities and converting business needs into clear analytical questions. Own end-to-end analysis of SSC performance including conversion health across lifecycle stages (Lead-to-Contact, Lead-to-Application, Application-to-Enrollment), agent activity and pipeline ops, retention signals, and VoS analytics. Drive analytical frameworks and dashboards in Power BI that enable SSC leaders to self-serve on operational KPIs; identify performance drivers, anomalies, and improvement opportunities across the SSC funnel. Objective contribution to enrollment forecasting by integrating call center and pipeline signals into rolling forecast models; monitor leading indicators and proactively surface early warning signals to leadership. Requirements:
8+ years of experience in business analytics, operations analytics, strategy, or management consulting. 4+ years working directly with senior operations or call center stakeholders as a primary analytical partner; owning the relationship, not supporting it. Proven ability to work with ambiguous or imperfect data environments without losing analytical integrity. Bachelor’s degree in Business, Analytics, Operations, Engineering, or related field (required). Experience in higher education, enrollment management, or student lifecycle analytics. Funnel analytics expertise; conversion rate analysis across multi-stage pipelines. Excel proficiency for scenario modeling and operational analysis. Master’s degree in Business, Analytics, or related field preferred. Benefits:
Health insurance Paid time off Professional development opportunities
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.