Supervisor, Operations
BCD Travel
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
About
Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer Develop learning program for closing own short- and long-term competency gaps Assist the consultants in appropriately responding and resolving customers inquiries Monitor, sort and work on contact and reservation queues to maintain quality control Requirements:
Demonstrated experience in ERM, marine, offshore, or crew travel operations is required Solid working knowledge of the travel industry, policies, procedures and processes Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup Advanced GDS Amadeus skills Excellent verbal and written communication skills in English Demonstrated excellent professional customer service, coaching, and problem resolution skills Strong people management skills Benefits:
Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated
Languages
- English
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