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About
Systems Administrators provide front-line technical support for end users Actively listen to client problems and concerns to effectively remediate issues Escalate within and outside the team to ensure client service and experience are set at the highest levels Serve as a technical escalation point, providing mentoring support to staff Manage tickets and allocating resources as needed Perform complex repairs to software and peripheral equipment configurations Set up user accounts and configure email access Answer user inquiries and train users in the proper use of hardware or software Complete accurate time entry and documentation of remediation steps Participate in an on-call rotation (quarterly) Requirements:
Bachelor's degree and/or four plus years of related experience Ability to train and mentor others Keen ability to problem solve Innate ability to multitask and stay organized Exhibit a professional demeanor and strong interpersonal skills Ability to interact in a variety of situations, including customer service, orientations, training and networking Must have Managed Service Provider (MSP) experience Successful completion of a criminal background check, and further background checks if needed. Benefits:
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k
Languages
- English
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