Technical Sales Representative Special Engineered Products

Job Description

Candidates must be willing to travel based on business needs and/or customer needs.

This is an office based position out of our Markham, ON facility.

DUTIES/RESPONSIBILITIES:

• Prepare and process customer quotations and revisions in a timely and accurate manner.
• Coordinate with outside sales to be point of contact for customer inquiries related to pricing, availability, lead times, and order status.
• Prepare order entries and hand off to the order management team through formal kick off.
• Support outside sales representatives with account coordination, follow-ups, and opportunity tracking.
• Understands the technical aspects of the products and services being sold.
• Provide detailed product explanations and demonstrations to customers.
• Answer technical questions from customers and address concerns about the product's performance, installation, and operation.
• Works to develop and support the commercial opportunities within the sales pipeline.
• Work closely with sales team and our clients to assess their needs, understand their requirements, and recommend the best solutions.
• If required, conduct jobsite visits or phone consultations to understand the customer's operational needs and how the product can be integrated into their existing systems.
• Customize or suggest modifications to the product or service to better fit the customer's specific requirements.
• Work with the engineering or product development teams to ensure the product meets the technical specifications needed by the customer.
• Prepare and deliver technical product layouts, presentations and proposals to potential clients.
• Collaborate with the sales team to develop strategies for selling technical products.
• Negotiate pricing, contracts, and delivery terms with other products suppliers, ensuring both technical and business requirements are met.
• Provide ongoing technical support to customers after the sale, ensuring successful product implementation and customer satisfaction.
• Help with product installation, troubleshooting, or training, if needed.
• Stay updated on market trends, new technologies, and competitor products.
• Provide feedback to the product development team regarding customer preferences and product performance.
• Develop and implement continuous improvement strategies and initiatives.
• Manage the planning, facilitation and completion of Lean projects to support cost reduction objectives.
• Lead cross-functional teams to identify and analyze process improvement opportunities.
• Conduct data analysis to assess current processes and measure performance metrics.
• Monitor and report on the progress of improvement projects.
• Ensures open communication throughout the organization by keeping Management informed of Project status and ensuring coordination of Lean activities.
• Foster a culture of continuous improvement throughout the organization.
• Provide guidance and support to teams on improvement tools and technologies.
• Informs Management of additional support needed to achieve desired results.

JOB REQUIREMENTS:

• College or university technical degree required.
• 1-2 years of experience in manufacturing management, and a minimum of 2 years engineering experience in the manufacturing industry
• Proven hands-on performer willing and capable of building teams and a business in an entrepreneurial setting; not afraid to "roll up his/her sleeves to get the job done."
• Experience in a customer service-based manufacturing company characterized by engineered to order, continuous production.
• Excellent communication and negotiation skills including:
• Ability to articulate the company's ongoing strategic vision into sound operating plans and processes.
• Ability to focus and manage a significant workload.
• Ability to foster productive interaction with and among team members

HEALTH AND SAFETY:

• Demonstrates a positive attitude towards safety and models safety for other employees at all times.
• Understand that it is mandatory to use and/or wear all personal protective equipment provided by the Company.
• Reports all accidents, incidents and near misses and supports in determining corrective actions to eliminate workplace hazards.
• Practices safe work habits as detailed in Samuels/ATC's safety policies, procedures, C.S.A and the Occupational Health & Safety Act of Ontario.
• Understands and completes necessary health & safety training through Samuel's Safety Training program and ensures renewal training is completed as per company requirements.

This is for a current open position. AI is not used in the screening of candidate resumes.

The expected compensation range for this position is $72,160-$99,220. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth.

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.