About
Establish and maintain your role as the customer's primary technical advisor. Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture. Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack. Identify opportunities with the customer to expand the use of Glean within their business application architecture. Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment. Align technical plans with customers and Glean Customer Success. Assist with issue identification, troubleshooting, and remediation for your assigned customers. Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean. Be an active member of the Glean customer technical community. Requirements:
Software development experience in at least two of the following: Python, Java, Go API and custom data integration experience in a Hybrid or SaaS environment Technical debugging: log analysis, code analysis, end-to-end transaction tracing Networking expertise: a deep understanding of networking, including cloud and on-premise networking Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders Bachelor's Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience. Benefits:
Competitive compensation Medical, Vision, and Dental coverage Generous time-off policy Opportunity to contribute to 401k plan Home office improvement stipend Annual education and wellness stipends Regular events Healthy lunches daily
Languages
- English
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