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Lead IT Analyst
Infinite Computer Solutions
- Campus, Illinois, United States
- Campus, Illinois, United States
About
Job Description Offshore / Remote – Bangalore, Hyderabad, Chennai, Noida (in order of preferences)
Experience: 4–8 yrs in ITSM tools with hands‑on experience in HaloITSM preferred.
Roles & Responsibilities
Support HALO instance setup and configuration
Configure ticketing, service desk workflows, SLAs, and automation rules
Set up service desk modules (Incident / Service Request)
Assist with basic integrations (email, AD, APIs)
Support service catalog, forms, and reports configuration
Required Skills
Experience with HaloITSM administration and configuration
Understanding of ITIL processes (Incident, Problem, Change, Service Request)
Experience with workflow automation and business rules
Qualifications Any Degree or Diploma
Range Of Year Experience Min: 4
Max: 8
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Languages
- English
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