Desktop and Mobility SupportTata Consultancy Services • Lebanon, Pennsylvania, United States
Desktop and Mobility Support
Tata Consultancy Services
- Lebanon, Pennsylvania, United States
- Lebanon, Pennsylvania, United States
About
Must Have Technical/Functional Skills
Desktop support
L2 Windows support
Mac OS support
Windows 10/11
Apple iOS Support
Roles & Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of.
Laptop/Desktop/VDI
Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks.
Deployment of device drivers and windows patch updates.
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices.
Manage the Security compliance health status of end user workstations.
Working knowledge of enterprise Ticketing tool like ServiceNow.
Diagnoses, troubleshoot, resolve and elevate supported software, hardware and peripheral Incident calls assigned from.
Service Desk Team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities.
Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot.
L2 Workstations operational support.
Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics.
Salary Range $60,000 - $65,000 years
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications BACHELOR OF COMPUTER SCIENCE
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Languages
- English
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