CRM Operations Assistant (Entry-Level)Nova Ukraine • San Francisco, California, United States
CRM Operations Assistant (Entry-Level)
Nova Ukraine
- San Francisco, California, United States
- San Francisco, California, United States
About
is an international nonprofit delivering strategic humanitarian initiatives in partnership with trusted teams across Ukraine. Since 2014, we’ve directed over $120 million toward aid for war-affected communities, healthcare, education, infrastructure, and civil society development. At Nova Ukraine, we turn aid into impact. We strengthen civil society and support high-impact initiatives that change lives — and we’re looking for people ready to make a meaningful impact alongside us.
The
CRM Operations Assistant
supports the day-to-day management and integrity of the organization’s CRM system. This entry-level role focuses on data accuracy, gift processing, reporting support, and internal user assistance to ensure reliable donor and stakeholder information.
What’s In It for You?
Real Impact on Mission – Your work directly contributes to the effectiveness of humanitarian initiatives and donor operations.
Professional Growth – Gain practical experience in development, operations, and CRM management.
Portfolio & CV Enhancement – Build experience in nonprofit data management, analytics, and organizational processes that highlight your skills for future growth.
What We’re Looking For:
✔ Associate or bachelor’s degree (or equivalent experience)
✔ Strong attention to detail and analytical mindset
✔ Proficiency in Excel and familiarity with data imports/exports
✔ Excellent organizational and collaborative skills
✔ Strong communication abilities
✔ Detail-oriented, organized, and able to work effectively in a team
What you will do: Key Responsibilities Data Management
Enter, update, and maintain constituent and donor records
Process gifts and pledges accurately and in a timely manner
Conduct data audits and resolve duplicate or incomplete records
Reporting Support
Generate standard reports for fundraising and leadership
Prepare lists for campaigns, mailings, and events
Support data needs for appeals and donor communications
System Support
Provide basic CRM support to staff
Assist with documentation and system updates
Support data imports and cleanup projects
Compliance
Ensure accurate gift coding and policy adherence
Support reconciliation with finance systems
Mail Pick-Up & Checks Processing
Perform daily mail pickup from two locations (Palo Alto and San Jose)
Deposit checks at the bank in a timely manner
Scan received mail and maintain organized digital records
Provide regular reports on received and deposited donations
Would be a plus:
✔ Experience with CRM systems (e.g., Salesforce, Raiser’s Edge, Bloomerang, HubSpot) preferred
✔ Nonprofit or fundraising experience is a plus
Working Conditions:
✔ Full-time, remote position
✔ Location: preferably based in the San Francisco Bay Area
✔ Reports to: CRM Manager / Director of Development Operations
We will be happy to receive your CV and consider your candidacy. Your personal contribution will make a huge difference in achieving our goals and mission. Join us to change the world for the better together.
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Languages
- English
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