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IT Remote/Field Technician 0518
Smart Geeks
- Washington, Utah, United States
- Washington, Utah, United States
About
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
Receive and dispatch service calls or deliveries
Prioritize calls according to urgency and importance.
Use phone, text message, or emails to technicians or other field units to appropriate locations.
Monitor the route and status of field units to coordinate and prioritize their schedule.
Provide field units with information about service calls.
Enter data into ticketing system, and maintain logs and records of calls, activities and other information.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Remotely troubleshoot and resolve end‑user desktop/laptop issues in a mixed Windows OS, Linux OS, Chrome OS, Mac OS X. Using remote software Gotoassist or Teamviewer.
Backup, image and restore data on desktop/laptop systems.
Provide in and out of warranty hardware (printers, scanners, etc.).
2 years of experience in IT or a related field with a strong background in operating systems, desktop and hardware support.
When required provide one‑on‑one technical training to customers.
SKILLS:
2+ years of IT experience, with at least one year of helpdesk/desktop support experience
CompTIA A+ certified (will consider experienced candidates who are willing to get A+ certified in 6 months of hire)
Major Windows and some familiarity with MAC
Above average communication and documentation skills
Reliable internet connection
Superior oral and written communications skills
Good with documentation and working with ticketing systems
Team player
Job Features Job Category Administrative, Customer Service, Information Technology, Marketing, Sales, Social Media
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Languages
- English
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