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Field Service Technician
Swan Analytical USA
- Wheeling, Illinois, United States
- Wheeling, Illinois, United States
About
Key Responsibilities
Installation and Commissioning:
Install and commission SWAN analytical instruments at customer locations.
Ensure proper calibration and configuration to meet customer specifications.
Preventive Maintenance:
Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
Keep detailed maintenance records and update service documentation.
Technical Support:
Provide exceptional technical support to customers via phone, email, and on-site visits.
Troubleshoot and diagnose issues with instruments promptly and effectively.
Repair and Upgrades:
Perform instrument repairs, replacements, and upgrades as required.
Coordinate with the support admin and manager to source and order replacement parts.
Customer Training:
Train customers on the proper use, maintenance, and calibration of water instrumentation.
Offer guidance on optimizing instrument performance.
Documentation:
Maintain accurate service records, equipment logs, and reports.
Ensure timely submission of service reports and required documentation.
Continuous Learning:
Stay up to date with SWAN's product advancements and industry trends.
Participate in training programs and workshops to enhance technical knowledge.
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Languages
- English
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