Customer Support Agent – Foley | Remote (US-based)School Result • Foley, Alabama, United States
Customer Support Agent – Foley | Remote (US-based)
School Result
- Foley, Alabama, United States
- Foley, Alabama, United States
About
Foley is seeking a Customer Support Agent
to provide timely, accurate, and compliant support to customers across phone, email, and chat. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and values consistency and professionalism. Job Title:
Customer Support Agent Employer:
Foley Location:
Remote (US-based; occasional office visits in Boston, MA) Pay:
$18.25 per hour Job Type:
Full-Time Contract Type:
Permanent Shift & Schedule:
8-hour shifts, Monday–Thursday (8:00 AM–8:00 PM ET), Friday (8:00 AM–6:00 PM ET); no weekends or holidays Closing Date:
Not specified (apply promptly) About Foley
Foley is a modern SaaS company reimagining how safety-sensitive industries hire, stay compliant, and manage risk. Its AI-ready platform supports transportation, construction, distribution, and utility businesses. Guided by values of
Teammateship, Grit, and Innovation , Foley is committed to building great products and supporting customers with optimism and collaboration. Job Summary
The Customer Support Agent will answer customer inquiries, troubleshoot issues, and guide users through Foley’s SaaS platform. The role requires patience, resilience, and strong communication skills to support non-technical users and maintain compliance standards. Key Responsibilities
Respond to inbound customer inquiries via phone, email, and chat (approx. 60 calls/day) Educate and guide customers through Foley’s SaaS platform and processes Troubleshoot issues and provide accurate, compliant solutions Support clients, drivers, and candidates with DOT and FCRA-related questions Review, process, and verify compliance and employment documentation Conduct employment verifications and collect required information Document customer interactions in CRM tools (Microsoft Dynamics 365) Use phone queues and tools (Dialpad) to manage call flow Escalate complex issues and collaborate with internal teams Deliver professional, high-quality service aligned with Foley’s brand Candidate Requirements
High school diploma or GED (required) Prior customer service or SaaS support experience (preferred, not required) Experience in professional office or corporate customer service (a plus) Comfortable using CRM systems and phone-based support tools Patient, resilient, and professional under pressure Strong communication skills (verbal and written) Organized, detail-oriented, and reliable Comfortable working in a structured, performance-focused environment $18.25/hour Health insurance Vision insurance Life insurance 401(k) with company match Paid time off and holidays Employee assistance program Wellness programs Inclusive, equal opportunity employer Interview Process
Skills assessment via Criteria (40 minutes) Intro call with Recruiting (30 minutes) Predictive Index Assessment (15 minutes) Prepare your CV highlighting customer service or SaaS support experience. Apply via Foley’s careers page or job posting. For reasonable accommodations, contact
careers@foley.io .
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Languages
- English
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