Administrator - Ashford

Were looking for a proactive, organised Administrator to join a busy and purpose-driven service supporting people affected by drug and alcohol use across Ashford.

This is a key role at the heart of the team, helping ensure smooth day-to-day operations, accurate data management, and strong coordination across clinical and partner services.

Youll play a vital part in supporting psychosocial and clinical programmes, helping track outcomes, and ensuring high-quality administrative systems are in place to support service delivery.

What youll be doing

• Providing comprehensive admin support across the service and multiple sites when required
• Managing data entry, monitoring systems, and maintaining accurate records (Excel, Word, Outlook, Neo360, ILLY)
• Supporting outcome tracking and contributing to performance targets and reporting
• Acting as a first point of contacthandling calls, enquiries, and correspondence professionally and confidentially
• Taking meeting minutes, coordinating communications, and supporting team operations
• Ordering supplies, managing stock, and ensuring office systems run smoothly
• Supporting audits, governance processes, and continuous service improvement

What were looking for

• Strong administrative and organisational skills with the ability to juggle multiple priorities
• Confident IT skills, especially Microsoft Office and case management systems
• A calm, professional communicator with great attention to detail
• Someone who can build effective working relationships with internal teams and external partners
• A flexible, proactive approach with a commitment to confidentiality and high standards

This is more than just admin; its a chance to contribute directly to a service that changes lives.

Youll be part of a supportive team working across Ashford, helping ensure services run efficiently and clients receive the best possible support.

If youre organised, adaptable, and motivated by meaningful work, wed love to hear from you.

Please see attached Job Description for full details

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
  
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with Lived Experience of addiction, offending, or homelessness.
When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forwards commitment to being an inclusive employer and our current EDI strategy clickhere .

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements.

Our Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.