About
Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics. Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success. Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements. Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers. Serve as a technical voice of the customer in the product engineering lifecycle. Identify and document product gaps to promote customer retention and satisfaction. Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority. Assist with technical troubleshooting and escalations of reported issues promptly and persistently. Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices. This role may require occasional travel to attend meetings with customers, conferences, and other industry events. Requirements:
10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of success Deep cloud expertise, with knowledge of how to set up and deploy common environments Microsoft Certified: Azure Solutions Architect Expert or equivalent experience Working knowledge of Active Directory Working knowledge of Kubernetes/EKS Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivity Passion for collaborating with customers to understand their use case Skilled at getting to the core of a customer problem and developing the best solution to meet their needs Strong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understood Comfort with the fast-paced, ambiguous nature of an early stage company US resident Benefits:
Fully employer-paid health benefits; 75% employer-paid dental, vision, and life insurance; 75% employer coverage for dependents For fully remote employees a $125 home office stipend or company-subsidized co-working membership Unlimited PTO Small, collaborative team environment Opportunity to work on the cutting edge of cloud technology
Languages
- English
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