Manager, Software Development Engineering – Enterprise Applicationsremoterocketship • United States
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Manager, Software Development Engineering – Enterprise Applications
remoterocketship
- United States
- United States
About
Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools Requirements:
3 years of experience in IT operations, enterprise application administration, or a related technical discipline Proven ability to manage multiple priorities in a fast-paced, distributed environment Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing) Strong communication skills with the ability to translate technical topics for non-technical stakeholders Comfort operating as an individual contributor when needed — this role requires a hands-on mindset Benefits:
medical, dental, and vision coverage paid time off retirement savings options wellness programs other resources, based on eligibility
Languages
- English
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