Client Service Manager - AssociateJPMorgan Chase & Co. • Brooklyn, New York, United States
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Client Service Manager - Associate
JPMorgan Chase & Co.
- Brooklyn, New York, United States
- Brooklyn, New York, United States
About
Category: Customer Success
JobSchedule: Full time
Posted Date: T01:02:09+00:00
JobShift:
Base Pay/Salary: Brooklyn,NY $91,200.00-$132,000.00; Jersey City,NJ $91,200.00-$132,000.00
At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager - Associate in Securities Services, you will support and work on initiatives to help drive client satisfaction.
As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services.
Job responsibilities:
* Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM.
* Provide guidance to junior team members.
* Own timely inquiry responses across all products and manage escalations.
* Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
* Fully utilize proprietary CRM tools to capture relationship feedback, help generate call reports, and track actions to closure.
* Prepare for periodic client relationship reviews.
* Ensure accurate billing and timely payments.
* Prioritize and help bring global initiatives and ad-hoc projects to closure.
* Coordinate client training on proprietary JPM technology.
* Ensure compliance with company policies and procedures.
Required qualifications, capabilities, and skills:
* Bachelor's degree.
* At least three to five years of experience working at a financial services organization focused on servicing institutional clients.
* Knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services or the ability to quickly learn.
* Team player and ability to collaborate and share ideas.
* Client satisfaction driven with client facing skills.
* Strong presentation and communication skills.
* Strong follow-up skills and ability to drive items to closure.
* Ability to prioritize, multi-task, and work well with minimal supervision.
Preferred qualification, capabilities, and skills:
* Works well in evolving environment.
* Drive for continuous improvement.
Languages
- English
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