Service Advisor

TRANSTECK, INC.

JOB DESCRIPTION

Job Title:                                 Service Advisor 

Job Reports To:                      Service Manager      

Exempt or Non-Exempt:        Exempt  

Full-Time or Part-Time:          Full Time

Job Summary:

Maintain customer relationships and effectively communicate status of repairs.

Essential Job Functions:

• Customer loyalty
• Service and parts sale
• Resolve customer problems and complaints
• Maintain customer appointment system
• Review the vehicle history files
• Walk around every vehicle and identify problems, wants and needs with customer and document as stated
• Obtain customers signature on work authorization sheet prior to repairs
• Promote the sale of parts, labor and accessories to meet customer needs
• Record clear instructions for foreman and technicians
• Main customer contact
• Provide written estimates for labor and parts. Provide a diagnostic’s estimate if necessary
• Provide customers with estimated time of completion
• Establish method of