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Dispatch Coordinator I
Amerifleet
- Saint Louis, California, United States
- Saint Louis, California, United States
About
The Dispatch Coordinator I is responsible for efficiently coordinating and managing the dispatching of vehicles or goods within the transportation network. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.
Pay: $20 - $22/hr. Based on Experience.
Schedule: Monday-Friday, 8:00am-5:00pm Later evenings and weekends sometimes required.
What you will be doing:
* Receive and handle inbound calls from both drivers and customers.
* Initiate outbound calls to drivers to obtain and provide status updates on shipments.
* Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
* Enter and process transportation orders into the system when required.
* Ensure drivers have accepted their loads in a timely manner.
* Deliver price quotes to customers through phone conversations or email correspondence as required.
* Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
* Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
* Monitor dispatched orders and closely track pickup and delivery timelines.
* Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
* Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
* Collaborate with various departments, including accounting, to guarantee accurate pricing and timely
Languages
- English
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