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About
We're committed to bringing passion and customer focus to the business.
Fractal Analytics is a global, AI-first company and strategic partner to Fortune 500 organizations. Unlike traditional consulting or services firms, AI is Fractal's core business-not an add-on. For over 25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision-making at scale.
Fractal's Healthcare & Life Sciences (Pharma) practice is purpose-built to support global pharmaceutical organizations across commercial, R&D, supply chain, and enterprise functions. We work with many of the world's largest pharma companies to design, build, and scale production-grade AI and GenAI solutions that deliver measurable business and patient impact.
Join our team and shape the future Pharma & Life Sciences through groundbreaking technology solutions! Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Locations: Multiple locations based on client demand, including New York City, New Jersey, Boston, and Maryland. This role requires onsite presence at Fractal offices and/or client sites, based on the engagement.
Note: This position is not eligible for Immigration Sponsorship at this time.
Role Overview:
As a Client Success Client Partner in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring Fractal consistently delivers at the highest standard.
Responsibilities
- Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
- Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
- Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
- Ensure strong client outcomes and satisfaction, with a target NPS of 75+
- Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
- Develop and execute
Languages
- English
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