Front Services ManagerAquarius and Edgewater Casino • Tower, Minnesota, United States
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Front Services Manager
Aquarius and Edgewater Casino
- Tower, Minnesota, United States
- Tower, Minnesota, United States
About
Job Description Summary:
Summary:
As the Front Services Manager, you play a critical role in shaping the first and last impressions of every guest. You are directly responsible for overseeing the daily operations of the Bell Desk and Valet departments, ensuring each interaction reflects the highest standards of service and professionalism. Your leadership ensures that guest expectations are not only met but exceeded, and you are the key point of contact for managing escalated concerns, whether from guests or team members.
Job Description:
Essential Functions and Responsibilities
- Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
- Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
- Establish and uphold service standards within assigned department(s), ensuring consistent Oversee the day-to-day operations of Bell Desk and Valet services, ensuring seamless, welcoming, and efficient guest experiences
- Appropriately respond to and manage escalated guest and team member concerns to resolve issues promptly and maintain a positive environment
- Monitor department staffing levels to maintain adequate coverage based on business demands
- Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Qualifications
- 3 years of hospitality or customer service experience; includes leadership or progressive responsibility in bell desk, valet, or front desk operations preferred
- Proven track record of effective decision-making under pressure and in dynamic environments
- Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
- Ability to adapt leadership style to support changing business needs and team dynamics
- Commitment to fostering an inclusive, respectful, and high-performing workplace culture
- Proactive problem-solving mindset with a focus on accountability and continuous improvement
- Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
- Proactive problem-solving mindset with a focus on accountability and continuous improvement
- Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
- Ability to access and input information using a moderately complex computer system
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
- This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
- At least 21 Years of Age
- High School Diploma or Equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Alcohol Awareness Card
Physical Requirements
- Occasionally push/pull up to 25 lbs.
- Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
- Regularly Squat, kneel, reach, bend, twist
- Occasionally sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoors
- Outdoors
- Smoky
- Noisy
- Bright flashing lights
- Extreme hot cold temperatures
- Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Ready to make your next move the right one?
If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Languages
- English
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