About
$19.00 - $22.00 per hour paid bi-weekly
Role Description
This is a full-time, on-site position located at the Embassy Suites in Irving, TX. The Front Office Supervisor is responsible for overseeing all Front Office operations including guest registration, room assignments, and daily departmental tasks. This role ensures exceptional guest service, supports the Front Office team, assists with training, and promotes a smooth and efficient operation across all shifts.
Responsibilities
- Supervise the Front Desk team to ensure efficient check-in/check-out procedures and outstanding guest service.
- Assist with training, coaching, and development of front office associates.
- Create, manage, and adjust staff schedules to ensure proper coverage at all times.
- Ensure all guests are assisted promptly, courteously, and professionally.
- Apply strong problem-solving skills to resolve guest issues and concerns in a timely and satisfactory manner.
- Communicate effectively with housekeeping, maintenance, and all other departments to ensure seamless service delivery.
- Monitor and verify that all front desk checklists, procedures, and brand standards are followed consistently.
- Review daily work for accuracy, including billing,
Languages
- English
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