e-COMMERCE/DEPT LEADER
Kroger
- Brookfield, Wisconsin, United States
- Brookfield, Wisconsin, United States
About
Minimum
* Effective communication skills
* Strong organizational skills
* Strong leadership skills
* Basic knowledge of computers
Desired
* High school diploma or equivalent
* Experience with and knowledge of Point of Sale (POS)
* Retail Experience
* Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
* Meet the demands of product flow and create schedules according to guidelines
* Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
* Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
* Train associates on all functions and duties of the order selector and customer attendant roles
* Lead team in the planning, implementation and execution of e-Commerce's initiatives
* Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
* Assist in the analysis and response to the competitive landscape
* Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
* Execute Best Practices to determine appropriate substitutions in the event of an out of stock
* Follow processes for streamlining collection of orders, products, checkouts and delivery
* Report inventory issues such as out of stock items to department heads in a timely manner
* Troubleshoot equipment and devices for e-Commence department
* Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
* Monitor and control expenses for the department
* Ensure preventative maintenance is being performed on all equipment in the department
* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
Languages
- English
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