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Client Service Rep in TrainingLee Trans • Lufkin, Texas, United States
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Client Service Rep in Training

Lee Trans
  • US
    Lufkin, Texas, United States
  • US
    Lufkin, Texas, United States
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About

The position of Client Service Representative (CSR) In-Training is a growth and development role responsible for working with the Client Service team to build and manage relationships with our clients. Overtime, the CSR In-Training will be responsible for management of assigned clients, and will also serve in a help desk capacity, providing front line support to your team's client base. You will collaborate and communicate with other departments in a dynamic and fast-paced environment while providing exceptional customer service. You will learn to analyze data captured from our clients to determine compliance and exposure. Responsibilities will gradually be given to the CSR In-Training, and will ultimately include, but are not limited to:
  • Answering of all phone calls and emails received by:
    • Providing education, system assistance and work updates to callers as required.
    • Collaborating with other departments for investigation and resolution.
    • Routing the call to the proper person or taking a message.
  • Ensuring client satisfaction, client retention and overall profitability for your assigned clients by:
    • Maintaining regular contact with clients assigned to build relationships that encourage and foster new and repeat business.
    • Providing consistent, excellent customer service to client accounts by maintaining open lines of communication and verifying/managing client expectations and communicating them to the LTS Team.
      • Work with clients to uncover needs, challenges or goals impacting their compliance and exposure.
      • Map out objectives and deliverables, designing action plans/solutions with timelines to meet goals.
      • Provide a channel for clients to report software failures, security incidents, problems and/or complaints to Lee TranServices.
    • Gaining a clear understanding of LTS's services, systems and procedures to ensure clients expectations can be met and facilitating adjustment where necessary to achieve compliance while ensuring
  • Lufkin, Texas, United States

Languages

  • English
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