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Customer Service Representative
Exacta
- Columbus, Ohio, United States
- Columbus, Ohio, United States
About
Position Summary
The Customer Service Representative is responsible for communication with clients related to order entry, scheduling, and billing, creating/sending invoices, providing quotes to customers, sending survey deliverables, reporting, addressing customer concerns and communication with field crews under the direction of the Operations Manager.
Position Schedule
This is a full time in office position in our location in Worthington, OH, 43085.
Requirements
Position Responsibilities
- Preliminary Project Coordination with Project Manager (PM)/PLS along with preliminary research.
- Obtain preliminary research to facilitate proposal creation (Aerials, Tax Maps, Deeds, Plats)
- Manage quoting and coordinate individual proposals from Landmark website under PM/PLS supervision.
- Invoice/submit for work completed according to client instructions.
- Maintain any and all email correspondence relating to client communication, internal correspondence, notes, contact information, to facilitate complete project understanding and reference for scope questions.
- Prioritize requests to meet deadlines
- Identify, download and print all relevant, deeds, easements, commitments & prepare field packages for crews under PLS supervision.
- Conserve PM/PLS's time by reading, researching, and routing correspondence and phone calls, drafting letters and documents; collecting and analyzing information; initiating telecommunications, as appropriate.
- Create and modify documents and emails utilizing Microsoft Office-Word, Excel, Access, Outlook
- Daily reporting
- Perform administrative support tasks.
- Fully adhere to Exacta policies, procedures and work directives.
- Resolve internal/external customer issues in a prompt and professional manner.
- Establish and maintain effective working relationships with other employees, managers, clients and other parties as related to the Landmark/Exacta services and overall business.
- Perform all duties as assigned to meet business needs in a safe, ethical and professional manner.
Skills and Experience
- High School Diploma or equivalent with a minimum of 3-5 years in customer service or related role.
- Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions
- Able to communicate and respond to questions in a professional and knowledgeable manner ensuring business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
- Able to balance the workload to accommodate demands of the job and exceed client expectations.
- Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions.
Company Benefits
- Competitive Salary
- Medical/Dental/Vision Insurance
- Company-Sponsored Life & Disability Insurance
- Voluntary Benefits - Accident, Critical Illness, Life, Short & Long-Term Disability
- Health Savings
Languages
- English
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