Optical Consultant
AEG Vision
- Edmonds, Washington, United States
- Edmonds, Washington, United States
About
* Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
* Develops own clientele from providing outstanding service and obtaining referrals
* Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
* Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
* Retrieves patient charts and electronic health records
* Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
* Educates patients on proper eyeglass and contact lens care
* Collect eye and face measurements to ensure proper fit
* Interprets prescriptions written by optometrist and ophthalmologist
* Creates work orders for lab technicians, specifying information on lenses needed
* Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
* Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
* Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
* Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
* Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
* Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
* Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
* Restocks retail boards with new merchandize
* Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
* Collaborates with technicians, front desk associates, Managers, and Optometrist.
* Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
* High School Diploma
* Minimum of one-year experience working as an Optician strongly preferred
* Experience with HIPAA requirements preferred
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Excellent customer service skills and pleasant demeanor, experience with sales preferred
* Manual dexterity and hand-eye coordination
* Dependability and punctuality
* Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day
Languages
- English
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