Customer Services Support Specialist (TEMPORARY)Nalu Medical, Inc. • Carlsbad, California, United States
Customer Services Support Specialist (TEMPORARY)
Nalu Medical, Inc.
- Carlsbad, California, United States
- Carlsbad, California, United States
About
This is a full-time, temporary position estimated to last approximately 6 months. The role requires working onsite in our Carlsbad office; remote/hybrid work is not available.
RESPONSIBILITIES:
- Assists the Product Support team in processing warranty adjudication requests
- Answers incoming phone calls via the patient services line to assist patients with PIN resets, therapy disc clip inquiries, and field team contact requests
- Escalates product support issues to field support engineers
- Maintains high standards of personal presentation and promotes a professional personal and company image
- Performs other duties and tasks as assigned
QUALIFICATIONS:
- Minimum of 1 year of experience in product warranty evaluation and replacement procedures, including evaluating situations and data to legitimize requests
- High school diploma required; Associate degree preferred
- Strong communication skills; ability to communicate effectively among multiple teams and team members
- Medical device industry experience preferred
- Experience speaking with patients and or customers while using a call center management system preferred
- Proficient in Microsoft Office Suite
- Experience using an ERP system NetSuite preferred and a CRM tool
- Excellent organizational and time management skills
- Self motivated
Pay Range: $25 - $33 per hour
Languages
- English
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