Customer Support Representative
The Palmer Group
- Johnston, Iowa, United States
- Johnston, Iowa, United States
About
Work Model:
- On-Site
- 8-hour shift between 7:00 AM and 7:00 PM
What You Will Do:
- Serve as frontline IT-oriented support for product and service-related questions, addressing moderately complex issues and escalations
- Act as a primary point of contact for customers, partners, and internal teams, resolving inquiries and coordinating support as needed
- Document customer interactions, requirements, and follow-up actions in support systems (e.g., CRM or ticketing tools)
- Collaborate with internal teams to support custom requests, issue resolution, and service delivery while maintaining a positive customer experience
What You Will Need to Be Successful:
- Strong communication and customer support skills with the ability to handle questions and resolve issues professionally
- Comfort working with computer systems, software applications, and basic troubleshooting or data management tasks
- Ability to work effectively with customers, partners, and internal teams in a fast-paced, technology-supported environment
- Willingness to work flexible hours and continue learning new tools, systems, and processes
- Bachelor's degree in business, ag, or math preferred; candidates without a degree should have a relevant technical certification demonstrating understanding of IT systems or database management
Benefits Overview:
- 401k
- Major health insurances
- Employee Stock Ownership Plan ( ESOP )
- Click here for a complete list of benefits
Interested and qualified candidates can contact Palmer Group at or email
Languages
- English
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