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Service Advisor
Lewis Ford
- Fayetteville, Arkansas, United States
- Fayetteville, Arkansas, United States
About
Fayetteville, AR | Full-Time | Automotive Service Advisor
Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group , a family-owned and operated business proudly serving Northwest Arkansas for 79 years , we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region.
About the Role:
As an Automotive Service Advisor, you'll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely.
What You'll Do:
- Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance
- Translate customer concerns into actionable repair orders for technicians
- Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options
- Recommend services and parts that enhance vehicle performance and longevity
- Coordinate repair schedules and manage service appointments
- Ensure every customer interaction reflects our commitment to top-tier service
- Keep detailed service records and ensure accuracy in reports
- Act as a bridge between the service team and the customer-keeping both sides informed
- A passion for the automotive industry
- Strong communication, problem-solving, and time management skills
- A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way
- Ability to manage multiple priorities in a fast-paced environment
- Basic automotive knowledge (formal training or experience a plus!)
- Valid driver's license and clean driving record
- Prior experience as a Service Advisor or in automotive maintenance
- Completed postsecondary education in automotive service, technology, or a related field
- High school diploma or equivalent
- Ability to sit at a desk and use a computer for extended periods
- Occasionally lift up to 15 pounds
- Be part of a trusted, 79-year legacy of automotive excellence in NWA
- Work in a family-owned environment that values honesty, integrity, and teamwork
- Enjoy opportunities for growth, development, and recognition
- Collaborate with a skilled, motivated team that's as passionate as you are
Ready to Start Your Next Chapter?
If you're looking to build your career with a company that truly values its people and its community, we'd love to hear from you. Apply today and become part of the Lewis Automotive Group family !
Languages
- English
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