Hotel Systems Administrator
Callaway Gardens
- Pine Mountain, Georgia, United States
- Pine Mountain, Georgia, United States
About
* Administer and support hotel and lodging technology systems including PMS, POS, guest-facing applications, access control, and system integrations.
* Learn and manage system configurations, user access, security roles, and change management for hotel and lodging platforms.
* Provide support for hotel and lodging system incidents, partnering with local IT support teams for resolution.
* Collaborate with IT peers across the enterprise to share knowledge, troubleshoot issues, and align standards.
* Troubleshoot interface failures, system performance issues, and vendor-related incidents with guidance and mentorship.
* Support system implementations, upgrades, patches, and testing activities.
* Maintain system documentation, runbooks, and configuration standards.
* Partner with hotel and lodging operational leaders to understand workflows and translate needs into system solutions.
* Provide reporting on system health, recurring issues, and improvement opportunities.
* Participate in pre-opening technical support for new Herschend hotel properties, providing hands-on assistance during critical launch phases to support standardization and gain exposure to new operational environments.
Required Qualifications
* 1-2 years of experience in an IT support, service desk, or technical support role. Strong aptitude for learning new systems, technologies, and operational processes. Demonstrated self-motivation, curiosity, and ability to learn quickly. Willingness to grow into a skilled and specialized hotel system's expert role through structured training and mentorship.
Preferred Qualifications
* Prior experience supporting hotel, resort, or lodging technology systems is highly desired but not required. Genuine interest in hospitality operations and guest-facing technologies. Exposure to enterprise applications, system administration concepts, or integrations.
Success Indicators
* Rapid learning and adoption of hotel and lodging systems
* Active participation in enterprise Hotel and Lodging IT collaboration
* Improved troubleshooting capability and system ownership over time
* Positive feedback from hotel and lodging operations teams
* Reduction in repeat system incidents
Languages
- English
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