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Front Desk Agent
Excel Hotel Group
- Escondido, California, United States
- Escondido, California, United States
About
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel; and preparing and serving beverages in accordance with hotel bar standards and responsible alcohol service guidelines.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned
Languages
- English
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