Customer Service Agent - $15.60
Europcar Mobility Group
- Miami, Florida, United States
- Miami, Florida, United States
About
We're seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent , you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.
As a Ready Line Agent, you will:
- Maintain a clean, organized, and presentable ready line area.
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
- Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.
- Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
- Confirm that an adequately completed checkout slip accompanies each vehicle.
- Assist customers in locating their rental vehicle, providing help with luggage when necessary.
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
As a Return Agent, you will:
- Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
- Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
- Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
- Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
- Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
As an Exit Booth Agent, you will:
- Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.
- Engage with customers leaving the facility politely, enthusiastically, and professionally.
- Verify the completion and accuracy of customer rental agreements before finalizing the checkout process.
- Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.
- Obtain the customer's signature on the checkout slip, ensuring all forms are correctly executed.
- Maintain the cleanliness and appearance of the exit booth, both inside and outside, ensuring a professional presentation.
- Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.
Requirements:
- Valid Driver's License
- Top-notch people skills
- Ability to troubleshoot with a smile
- Patience and understanding throughout the rental experience
- High School Diploma or equivalent
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company paid AD&D Insurance
- Flexible spending
Languages
- English
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