Sr Systems Analyst

If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team .   In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.

As a Sr. Systems Analyst, your primary  responsibility   is to provide on-site support, training, troubleshooting,  implementation   and development as related to the asset management system (Maximo). Other responsibilities will include process support for the  Worldwide Safety, Health, Engineering & Sourcing (WSHES)   organization   systems   and technology.

You will report to the  Sr  Mgr -FOS System Reporting & DLR System Processes.

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments  

• Facilitate training for supported systems with users at all levels  

• Assist   users through training and knowledge sharing to enhance understanding and capabilities  

• Communicate system impairments, outages, and resolution to the user community  

• Grow team analysts through mentorship, sharing of best practices, and documenting solutions  

• Troubleshooting general systems maintenance tasks ( i.e.,   creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)  

• Identify   and seek resolution to issues at all application/network/interface/technology/database levels of supported services  

• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)  

• Working a variety of shifts to support deployment schedules  

• Proven ability to work independently with minimal supervision  

• Automate internal processes and increase the efficiency of recurring tasks  

• Guiding strategic initiatives for team analysts as Subject Matter Expert

• Proven Database experience  utilizing   SQL/Oracle query language, including writing complex queries  

• Self-starter with the ability to  identify   gaps/needs and work to improve/resolve through necessary channels  

• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time  

• Strives to achieve high customer service satisfaction  

• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness  

• Detail-oriented with solid communication skills  

• Demonstrated partnering skills with local and distributed work teams  

• Flexibility to adapt to changing priorities in a dynamic environment  

• Provide   after hours on-call   support  for the client group in a team rotation  

• Ability to be flexible with work schedule, including weekends and holidays  

• Comfortable with facilitating/speaking with small to large groups in meeting and training environments  

• Demonstrated problem solving skills, as well as continuous improvement process skills  

• Ability to analyze business solutions to recommend efficient technical needs

• Business Objects, Snowflake, Tableau or other reporting and data management experience  

• Experience in Enterprise Asset Management (particularly Maximo)  

• Experience with evaluating  code based   solutions (Java, Python,  .Net )  

• 5+ years supporting technology implementations/customer support

• Bachelor’s degree in Computer Science   or technology related field , or equivalent experience.

• Facilities Management certifications  

• ITIL Foundation certifications  

• Agile project management certifications

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational  opportunities   and special extras that only Disney can provide. Learn more about our benefits and  perks   at  .

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