Front End Manager

This position will assist store operations with supervision, training and support of front end store personnel with a focus on procedure compliance and improving customer service. Additional responsibilities include, but are not limited to the following:

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Qualifications

• Candidates must have three to five years of retail experience
• Strong communication, both verbal and written
• Ability to work with confidential information
• Able to work evenings when needed and at least every other weekend
• Able to pass pre-employment background checks

EEO Statement

Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.