CONVENIENCE STORE CLERK

Operations

Convenience Store Clerk

Essential Job Functions:

• Always provide efficient and courteous service to customers.
• Assist in food service production, in preparing sandwiches, submarine sandwiches, doughnuts, and other food service items.
• Follow company food safety program.
• Scan and ring customer orders according to company policy.
• Receive and be accountable for all funds taken for each transaction.
• Keep workstation, convenience store, and all areas clean.
• Know and follow all state and local laws regarding cigarette/tobacco sales.
• Know and follow all state and local laws regarding alcohol sales.
• Know and follow all federal laws regarding food stamps.
• Know and follow all coupon handling procedures.
• Follow company check cashing and tendering policies.
• Follow company policy regarding Lottery and Lotto sales.
• Follow company policy regarding the sale of money orders.

Additional Job Functions:

• Assist with stocking and ordering of store products (candy, cigarettes, chips, motor oil, drink coolers, etc.).
• Assist with stocking of store (candy, cigarettes, chips, snacks, motor oil, drink coolers, etc.).
• Assist in authorized store transfers and receiving of product, as directed by the store manager(s).
• Sweep and mop work area.
• Cleaning the concrete area around the pumps of the fuel station daily with approved methods.
• Replace misplaced items to the proper location.
• Collect trash as needed.
• Keep paper towels and windshield wiper fluid stocked at pumps.
• Maintain a clean and supplied public restroom area.
• Keep pumps clean.
• Brew coffee as needed throughout the day.
• Clean food service equipment as needed and every night (coffee urns, fountain drink machines, milkshake machines).
• Stock food service supplies and store supplies as needed (fountain drink cups, straws, coffee cups).
• Assist in keeping food service area sanitize and stocked.
• Accountable for security of all safe combinations, keys, and numbers always entrusted to you.
• Perform Computer Room duties, as needed, including app reporting and balancing of register tills.
• Other duties may be assigned as needed.

Equipment:

• Registers and Scanners
• Telephone
• Calculator
• Fuel Pumps
• Veeder Root Meter
• Lottery Terminal
• Western Union Money Order Machine
• Coffee Brewing Equipment and Food Service Drink Equipment
• Fire Extinguisher
• PC and PC related equipment
• Food Service Equipment: Ovens and roller grill

Communication Requirement:

• Ability to communicate effectively, both orally and in writing, with customers, supervision, associates, co-workers, and affiliate vendors.
• Ability to communicate via telephone, facsimile, and email.

Working Conditions:

• The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate occasionally works near moving mechanical parts.
• The associate may work near outside weather conditions.
• The noise level in the work environment is usually moderate.

Safety Requirements/Hazards:

• Counters and floor areas should be free and clean of hazards.
• Store associates need to use proper scanning techniques to alleviate hand and wrist disorders.
• All cleaning supplies should be labeled and kept in designated areas.
• Know location and operating procedures for fire extinguishers.
• Know and follow correct lifting procedures.
• Associates should wear proper footwear for their working environment.
• Know location and operating procedures for the emergency shut-off valve for the gas tanks.
• Utilizing and enforcing proper operating procedures, cleaning instructions, use of safety gloves, etc.

Work Locations:

• Individual K-VA-T Food Stores, Inc. Convenience Store in assigned location.

Work Schedule:

• The payroll week runs from Saturday until Friday
• Working hours correspond to the needs of the store.

Physical Demands:

Job Requirements (in an 8-hour workday)

• Stand Frequently
• Walk Frequently

Movements

• Bend/stoop Frequently (up to 4 hours)
• Reach above shoulder level Occasionally (up to 2 hours)
• Pushing/pulling Frequently (up to 4 hours)

Weight Carried

• Up to 10-lbs. Frequently (up to 4 hours)
• 11 to 25-lbs. Frequently (up to 4 hours)
• 26 to 50-lbs. Occasionally (up to 2 hours)
• 51-lbs. and up not at all

Weight Lifted

• Up to 10-lbs. Frequently (up to 4 hours)
• 11 to 25-lbs. Frequently (up to 4 hours)
• 26 to 50-lbs. Occasionally (up to 2 hours)
• 51-lbs. and up not at all

Hands Used for Repetitive Action, such as:

• Simple/light grasping (up to 6 hours)
• Firm, strong grasping (up to 2 hours)

Visual Demands:

• Must possess ability to effectively and efficiently view computer screen, printed reports, product ingredient labels, and product date codes
• Ability to read small print
• Ability to see under normal retail store lighting and office environment

Mental Demands:

• Must possess ability to handle stressful situations of a fast-paced and demanding environment
• Requires the ability to understand and follow verbal and/or written instructions
• Perform routine tasks and have constant contact/interaction with many people daily
• Must be able to make immediate decisions using sound judgment at all times
• Position requires the use of math skills, basic record keeping, computer skills, money-counting skills, and the ability to interpret data

Accountabilities:

• Oversee and monitor department physical inventory counts according to company guidelines
• Must be able to maintain a high level of strict confidentiality
• Must meet productivity standards

Decision Discretion:

• Make store-level decisions based on sound judgment and situation, asking for clarification from direct supervisor when necessary
• Must be able to read case labels and select merchandise from correct slot to meet productivity and service standards.

Job Qualifications:

• Retail experience in a similar position or proficiency in a similar task
• Exceptional customer service skills & the ability to help maintain a customer focused culture
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed