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About
This role owns our DTC inbound sales. You’ll guide customers through a considered, high-value purchase across phone and email — and work closely with the Head of Commercial and CX team to improve conversion and the overall customer journey.
WHAT YOU’LL DO Inbound Sales & Conversion
Convert inbound phone and email inquiries with a consultative, warm approach
Grow Average Order Value through thoughtful product guidance and upsells
Keep response times fast and follow-ups consistent across every channel
Customer Experience
Guide customers through a considered, high-value purchase with confidence and care
Maintain accurate CRM records and ensure every interaction is tracked and followed up
Identify recurring questions and pain points and surface solutions to the team
Cross-Functional Collaboration
Partner with CX, marketing, and ops to improve the overall customer journey
Collaborate with the Head of Commercial on conversion strategy and performance
Share customer insights that inform product, marketing, and sales decisions
WHAT WE’RE LOOKING FOR
2+ years in sales at a premium product or design brand
Proven ability to convert inbound leads and hit revenue or conversion targets
Naturally consultative — you listen first, ask the right questions, then guide with confidence
Self-motivated, detail-oriented, and accountable to your numbers
Fluent with CRM and commerce tools — HubSpot, Shopify, or similar a plus
HOW SUCCESS IS MEASURED
Inbound lead conversion rate and Average Order Value
Response time, follow-up cadence, and CRM hygiene
Customer satisfaction across every interaction
Insights surfaced that improve the broader customer journey
Cross-functional impact on CX, marketing, and ops initiatives
BENEFITS
Full health benefits, Profit sharing, Unlimited PTO, Fully remote
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Languages
- English
Notice for Users
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